Your conversations.
Your privacy.

1. Scope of this policy

This is a notice for our WhatsApp messaging application, not a replacement for the storefront privacy policy covering browsing and shopping at houseofaks.in. A feature described below processes information only when it is enabled and used; this notice does not mean that every integration or messaging feature is active.

2. Information handled by the application

• Contact and conversation information: your name or WhatsApp profile name, phone number or WhatsApp identifier, messages and attachments you choose to send us, and our replies.
• Messaging records: message identifiers, timestamps, delivery/read/failure events where provided, customer-support notes, conversation assignments, and consent or opt-out records.
• Order-related information, where a store integration is enabled: customer and order identifiers, purchased or checkout items, amounts, currency, order or fulfilment status, and checkout links needed for permitted order assistance. Do not send card details, passwords, OTPs or identity documents in a chat.
• Operational information: integration identifiers and credentials, staff account and role information, authentication records, security/audit logs, and technical request details such as IP address and browser information.

Information comes from you, our authorised staff, Meta/WhatsApp messaging events, and any store or messaging provider we have connected for the relevant service. Connecting our business account does not give this application access to your unrelated private chats or your phone's address book.

3. How information is used

We use this information to answer enquiries, provide product and order support, manage permitted notifications, record communication preferences, investigate delivery or security issues, and administer the service. Where enabled, automation may help route conversations, prepare replies, or send permitted reminders and updates.

Promotional messaging requires the relevant permission; contacting support alone is not permission for unrelated promotions. You can ask us to stop promotional messages at any time. We do not sell or license Meta Platform Data received by this application.

4. Who may process the information

• Authorised House of AKS staff and service providers who support our communications, hosting, security and technical operations.
• Meta/WhatsApp to transmit and process WhatsApp messages and delivery events. Their services are also governed by their own policies, including the WhatsApp privacy policy.
• Our connected business-messaging providers, including Bot.space and Haptik where they operate the channel. Their retained copies and processing are separate from this dashboard's local records.
• Shopify, where the store integration is enabled, for the order or checkout information needed for the requested service.
• Recipients where disclosure is required by applicable law or necessary to address fraud, security incidents or legal claims.

Providers may process information outside your country. This notice does not promise that all information stays in India or that deleting a dashboard record automatically removes every provider's copy.

5. Retention and security

Retention is reviewed according to the purpose of the record, outstanding support or order matters, privacy requests, security needs and any applicable legal obligation. There is currently no blanket automatic deletion period for all application data. Information may remain until it is reviewed and deleted or redacted; a software retention setting is not a promise that every copy expires on that date.

We use HTTPS, staff access controls and encrypted storage for integration credentials. These measures reduce risk but no system is completely secure. Authorised staff and providers can access information needed to perform their work; business messages stored in this dashboard should not be treated as inaccessible to the business.

Deletion can leave limited transaction, audit or opt-out records where justified. A keyed, non-plain-text representation of a phone number may be retained to prevent unwanted re-contact. Backup copies are handled separately and may not be erased immediately; the scope and any retained copies or applicable limitations will be considered when handling a request.

6. Cookies and these public pages

The staff dashboard uses session and security cookies for authentication and request protection. These public privacy and deletion pages contain no advertising trackers, analytics scripts or submission forms. Ordinary web-server access logs may still record visits. Separate websites linked from these pages have their own practices.

7. Your choices and requests

If you opt in, House of AKS will send order and delivery updates through WhatsApp. You can withdraw permission by replying STOP. Offers and cart reminders have a separate optional choice; placing an order, entering a phone number or adding an item to your cart does not subscribe you.

Where our storefront preference form is available, both options start unchecked for a new cart. Saved choices for the same cart are identified as such. We record the wording, selected purposes and time of the choice, and match the cart and phone number against authenticated Shopify information before granting permission. An unmatched choice is not permission to send. Clearing an uncompleted cart's choices does not replace replying STOP to withdraw permission already given.

You may contact us to ask what information we hold, request access or correction, withdraw messaging permission, or request deletion. Requests are reviewed manually, with verification where needed to protect against unauthorised disclosure or deletion. Available rights and any lawful exceptions depend on applicable law.

For deletion, follow the data-deletion instructions. For promotional opt-out, reply STOP in the relevant business conversation or email us. Opting out stops the relevant permission; it is not the same as deleting historical records.

You may raise a privacy concern using the same contact below and, where applicable, with the relevant supervisory authority. If you are a parent or guardian concerned that a child has shared personal information with us, contact us to request review and removal.

8. Updates

We may update this notice when our application or practices change. The date above identifies the current version. Where a change requires additional notice or permission, that is handled separately; publication of this page is not consent to receive marketing messages.