Request data deletion.

1. What to include

1. The WhatsApp phone number, including its country code, that you used to contact House of AKS. For a staff account, provide its email address instead.
2. A short description of the information you want deleted and, if helpful, an approximate conversation date or relevant order reference.
3. A reply email address and enough information for us to locate the record. If you are acting for someone else, explain your authority.

Do not send passwords, OTPs, access tokens, full payment-card details or identity documents with your initial request. We may ask for proportionate verification through an appropriate channel before changing or releasing data.

2. How your request is handled

We review requests manually, locate the relevant records, verify the requester's authority where necessary, and assess which information can be deleted or anonymised. We will communicate the outcome, any information still needed, and any justified restriction or retention requirement using the request's reply channel.

Requests are handled without undue delay and subject to applicable legal requirements. We do not promise an instant result or a fixed completion time before the scope and verification needs are known. You can ask for an update by replying to your original email.

Opening this page or an email link does not submit a request. Your request is sent only when you send the email. No automated reference number or live status tracker is generated by this page.

3. What deletion can cover

A request can cover personal contact details, conversation content and attachments, support notes and associated personal information held in this messaging dashboard. Please tell us if your request also concerns store/order records, a staff account, or information processed through another House of AKS messaging provider so that those systems can be considered separately.

Deleting our dashboard records does not delete your WhatsApp account, remove your own chat history from your device, cancel an order, or automatically erase information independently held by Meta/WhatsApp, Shopify, Bot.space or Haptik. Where relevant, we will consider requests concerning providers operating on our behalf; independent provider records may also require a request through that provider's privacy process.

4. Limited retained information and backups

Some information may need to be kept to satisfy an applicable legal obligation, handle an unresolved transaction or claim, maintain security/audit evidence, or honour an opt-out. Where we retain information instead of deleting it, we will explain the applicable reason in our response.

A minimal keyed representation of a phone number may be retained as a suppression record to prevent accidental re-contact; it is not kept as a normal contact profile. Backup copies are reviewed separately and may persist beyond deletion from the active application. We do not promise immediate erasure of every backup or provider copy.

5. If you only want messages to stop

Reply STOP to the relevant House of AKS business conversation or email us requesting a promotional opt-out. You do not need to request full data deletion just to withdraw that permission. Opting out and erasing historical information are separate actions.